Steven Godfrey discovered that when he returned from Currys PC World, he had received 12.99 $US for a “customer support agreement” that he had not requested. It was the product support cover for the helmet he had purchased that would last three years If Philip complained to Currys, he was told that the details of the agreement would have been given on the receipt for his TV and it must have been delivered with the conditions at the time. Currys PC World thinks you should do it, and every month you are happy to dive into customers` bank accounts and take payments for repair or replacement plans for everything from TV to laptop. An angry customer became the last at This is Money Reader to claim that they were calculated by Currys PC World for product support they never agreed to buy. That money asked PC World curries, why did people say they were calculated for support they hadn`t asked for? While Currys PC World says its plan is offered “at the point of sale,” Martyn James of the resolver website Resolver said the site has received more than 300 complaints in the past 12 months about the sale or collection of “customer support plans,” 100 of which were directly related to PC World curries. We also reported last year that customers were affected by “creeping” monthly payments for coverage they had refused or never been informed of. She adds: “Customers tell us they appreciate the benefits of the plan. Of course, we are disappointed with customer complaints and we take them seriously. Payments, she confirmed, are used either by a duration or by direct debit. Although Steven has been reimbursed, he is only the latest in a long series of Currys PC World customers who say they show these charges on their bills or that they come from their bank accounts as debits. Another customer, Gerard, found that a recurring payment is made for 6.50 $US per month. He said: “After searching the Internet, I discovered that it was for thought and repair. Please stop taking my money. “We are also improving the visibility of our in-store service information for customers.
The customer finally received a voucher on November 3, six weeks after the machine was abandoned. A spokesperson said: “Our repair and assistance plan is offered at Point of Sale and offers a number of benefits that help our customers get the most out of their product and repair it in the event of a problem. He paid by card and kept the receipt, but when he came home and checked the bill, he found that a three-year “customer assistance contract” had been supplemented by $12.99. He said, “It comes into your bank account as a`product support` so I didn`t even know what it was.